State Farm® Insurance Agent Mac Freeman

"I cannot say enough great things about Kellen. She has been incredibly kind, professional, and supportive throughout every interaction. She previously helped me when someone damaged my vehicle, and now she has been just as helpful with my new car.

Kellen always takes the time to answer questions, provide guidance, and make sure everything is handled smoothly. Her dedication to her clients and outstanding customer service truly set her apart.

Because of the excellent experience I’ve had working with her, I have referred several close friends to Kellen and will continue to do so. It is rare to find someone who is so knowledgeable, responsive, and genuinely caring.

Thank you, Kellen, for all of your hard work and support. I highly recommend her to anyone looking for exceptional service and someone they can truly trust. 🌸🌸🌸"

"We have always received “Top Notch Service” and our needs are always taken care of immediately. Kellen is the Best of the Best. I highly recommend Mac Freeman State Farm Insurance ."

"Chris Ramsey is by far the easiest and most helpful person to work with! Compassionate and extremely knowledgeable!"

"Kellen is the best! Always very helpful and professional. Thank you for being so kind, you are appreciated!"

"Great service. Christy is the one you want, she won’t steer you wrong."

"100% recommend Christy at Mac Freeman! Super friendly, knowledgeable and no pressure."

"Just wanted to share that Kellen S. Is such an amazing CSR willing to help whether it's on phone call or via email - she will respond with every question asked she goes above and beyond to assist with any and all questions. We definitely need more CSR with her quality."

"Kellen and the team at Mac’s office are so kind and helpful. They always answer the phone with a person and it makes you feel like you’re being treated right. Kellen helped make my cross country move with my family easy and took so much stress off my plate. I could not recommend them more!"

"Love Mac Freeman’s office! Kellen always helps me out , responds promptly and she is SO kind! Best customer service ever!!"

"I called in with an issue and it was solved the same day and I was provided excellent customer service by A’Naya Thomas. She was very helpful and friendly"

"Cannot express how happy and grateful I am with Melissa's help! Professional and friendly from the start, so pleasant to work with. I quickly received multiple quotes for various coverages to choose from, and made a selection that fit my needs and budget. I now have some much-needed peace of mind about the protection on my new car, thanks so much Melissa! <3"

"I've had Auto and Home insurance with State Farm in Austin for at least 25 years and this office has always been there to quickly help and cover me when I have needed it. Their service has always been top-notch. This shout-out goes especially for Christy, who quickly set me up with a new-to-me type of insurance required at the last minute to keep a contract. She figured out what all I needed and set me up in no time with minimum fuss on my end. Thanks again, you're the best!"

"Called to move my home and auto insurance over from USAA. Melissa provided excellent service and was attentive throughout the whole process. She got me all setup and moved over in 20 minutes and is now saving me over $300/month with full comprehensive coverage. Mac and his team are wonderful to work with and there's no one else I'd rather trust."

"Christy and Mac have been so helpful in setting up my insurance policy on my new car. Mac was really patient with all of my emails and questions ahead of the day and once I had selected my car Christy was extremely helpful in getting everything processed quickly so that I could take my car home that same day. I highly recommend the team."

"Christy was effecient and professional while being personal and patient."

"I have had nothing except bad experiences with this branch of state farm that is run by Mac Freeman. I have had constant issues with my biling and policy. From the beginning they were charging me twice each month for billing and then they would cancel my policy telling me " I didn't pay on time" and I would be without insurance for awhile even though I just paid a week earlier and then they would charge me late fees. Everytime I would bring it up they would come up with some excuse or reason for how their bilng was set up. Now I am once again having issues because they are constantly charging me more than what I signed up for and agreed to. They offered to combine my personal policy and auto policy in one biling and then later when there were new charges on my account they would tell me that it costs more to combine policies- something they never told me before. I am not bringing up how much more my policies are then when I first signed up and they tell me "it goes up every renewal" without informing me ahead of time. Here is a great example of them over-charging me. I got a renewal letter stating that my annual premium for my personal items is $75 a year. Okay so $75 divided by 12 comes out to $6.25 a month. This month I saw a charge for $12.50 which means they are double charging me. When I asked him to remove the charge he said I underpaid last month-lie! I paid $127 last month which was them overcharging me since my car payment is only $115 a month that means last month he double charged me for my personal items as well. I am attaching photos of all of this as proof. They over-charged me the previous month and this month. I kept bringing up how every month my bill is much higher and he would change the reason every time. THis is about the worst experience I have had with any insurance company. Go to another insurance company that doesnt lie to their customers, try to get as much money out of their customers as possible, and continually add "anonymous" charges. And then when I do bring it up to him he is cheap and tells me that he can take off some of the items from my insurance coverage to bring the cost down. NO! WRONG! you don't get to cheat customers like that. GO SOMEWHERE ELSE where they arent nickel and diming you, adding false charges and coming up with excuses to pay more, trying to totally LOW BALL you, etc. DO NOT SIGN UP HERE They add all kinds of charges to your account and put on the policy ""inflation charges apply*"" thats ridiculous -we all have bills to pay not just you were all going through inflatiion -not just you. When a customer signs a form stating what they are paying and you agree to it then that is what needs to be billed to them. I started off my car insurance at $115 and now for some weird reason I am being charged $121+ every month and always have some kind of extra charge on there that they make an excuse for."

"Mac was my State Farm agent, and I was extremely disappointed by his lack of basic accountability and follow-through. My premiums increased 28% on one car and 18.5% on another, and despite giving him all of my premium information, he could not explain why the increase happened. Over the course of three weeks, I had to go back and forth repeatedly, only to be told that we needed to set up a phone call to “figure it out,” which is not what I expect from an insurance agent who works with these policies every day.
What made this even more frustrating was that Mac appeared to rely on unsupported information rather than actual data, and he incorrectly claimed that my insurance had gone down. I had the records in front of me, I provided to Mac showing the increases from the last 6 month premiums to the next 6 month premium. For an agent to not be able to determine that my premiums increased or identify the reason for a customer’s premium changes, especially after multiple communications, is unacceptable. I expected clear answers, professionalism, and accuracy, but instead I was left doing the work myself. FYI, Statefarns "new" software hides the discounts now. Before you had discounts listed on the declaration page. Now you have no discounts listed. Did they take my discounts away?"

"Mac and Adrian made it very easy on me. They each provided a quick turn around time on any questions, documents, or pricing that was requested. They got my plan lined out for me and we confirmed shortly after. Overall great experience."

"We have been with this State Farm team for years, for a reason. Mac and Kellen are always available with answers and guidance. They are very service oriented and have never steered us wrong. We highly recommend this team!"

"Christy Ramsey is excellent! Incredible."

"I can't say enough good things about Christy Ramsey at Mac Freeman State Farm! As a small, dedicated team, they truly stand out, but Christy was the absolute star of our experience.
We recently worked with her to switch our home, auto, and jewelry insurance policies, and she handled everything with incredible knowledge, patience, and attention to detail. She took the time to thoroughly review our current coverage, explain all our options clearly (no jargon overload!), and found ways to bundle and optimize everything that ended up saving us thousands of dollars annually—without sacrificing protection.
Christy is professional, responsive (she answered questions quickly and followed up promptly), genuinely kind, and made the whole process totally stress-free.
If you're looking for outstanding service at a local State Farm agency, ask for Christy—she's a true professional who truly cares about her customers. Thank you, Christy, for going the extra mile and making such a big positive difference for our family!
Highly recommend the Mac Freeman team, and especially Christy Ramsey—5 stars aren't enough!"

"Melissa Oberg was extremely kind, detail-oriented, and did an excellent job tracking everything throughout the process. Thanks to her support, I was able to complete my insurance enrollment smoothly. I truly appreciate her help and guidance."

"Christoe was wonderful, great personality and professionalism.."

"Christy Ramsey is very thorough and detail-oriented. I asked many questions, and she answered each one clearly and in detail. She was also very kind and patient throughout the process."

"I had a great experience working with Christy Ramsey. She was patient and worked so promptly to get my documents in order."